Shipping policy

We ship Australia-wide and New Zealand from our Australian warehouse. Shipments are sent via Australia Post. 

You are responsible for any local import taxes, duties or fees payable for arrival into your country.

Any orders placed before 2 pm are dispatched the same day for IN STOCK ITEMS (Mon-Fri). All orders are packaged securely in heavy-duty cartons, to ensure safe arrival. 

Orders are dispatched using standard Australia Post Eparcel and Express International.  Express Post is available by request.

Whilst most items arrive within 5 working days we cannot be held liable if Australia Post fails to deliver your purchase on time.

Please note, that during certain periods beyond our control, delays may be experienced in your delivery by Australia Post. As these are dynamic and difficult for us to stay on top of as they constantly change, please visit the Australia Post website for the latest shipping updates to your specific area. 

In the event of an order being lost in transit, NEXX Helmets Australia bears no risk once it has left its trading premises. Where goods have been received damaged, please notify us immediately.

All orders/ goods are sent without additional postage insurance. If you would like Australia Post insurance coverage for your shipment please contact us for a cost.

Where the goods are signed for, if a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

In the event of any of the above occurring NEXX helmets Australia will supply the customer with full details to allow a claim to be lodged with Australia Post.